Complaints and requests

Responsible for handling requests

Fundación Loros — Not-for-profit entity · NIT 901.597.480-2.
Registered with the Cámara de Comercio de Cartagena.
Recognized by CARDIQUE as a Network of Friends of Wildlife — Resolution No. 1972 of December 28, 2022.
Address: Villanueva, Bolívar, Colombia.
Contact: info@loros.org · WhatsApp +57 320 696 0469.

When to use this channel

Use this channel for any communication that requires a formal response: information request, service complaint, claim, suggestion, or compliment. For quick questions or greetings, you can also reach us on WhatsApp.

How to file a request

• Send an email to info@loros.org indicating in the subject line the type of communication: Request / Complaint / Claim / Suggestion / Compliment.
• Message us on WhatsApp at +57 320 696 0469.
• Include: full name, contact details, a clear description of the matter, and any supporting documents if applicable.

Response times

• General request or inquiry: 15 business days.
• Complaint or claim: 15 business days, extendable to 30 with prior notice to the requester.
• Habeas Data (Law 1581): 10 business days for inquiries and 15 business days for complaints, extendable in accordance with the law.

Escalation

If you are not satisfied with our response, you may escalate to the competent authority depending on the matter:

• Personal data protection: Superintendencia de Industria y Comercio (SIC).
• Environmental or wildlife matters: CARDIQUE (Corporación Autónoma Regional del Canal del Dique).

Last updated: May 2026.